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Our FAQ section is designed to address your most common concerns about laptop power supplies, international shipping, and order management. Whether you’re a retailer, distributor, or end-user, this resource provides quick answers to streamline your experience.
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What certifications are required for laptop power supplies sold internationally?
Laptop power supplies must comply with regional safety and electromagnetic standards. Key certifications include:
CE Certification (EU): Ensures compliance with European safety and EMC standards.
FCC Certification (USA): Validates electromagnetic compatibility for devices sold in the U.S..
UL 2743 Certification: A safety standard for portable power devices, covering electrical and thermal safety.
How long does shipping take?
Shipping times vary by destination and logistics provider. We partner with reliable carriers to offer:
Express Shipping: 3–7 business days (air freight).
Standard Shipping: 10–20 business days (sea freight).
Delays may occur due to customs inspections or peak seasons.
Who is responsible for customs duties or taxes?
Customers are typically responsible for import duties and taxes based on their country’s regulations. We provide accurate customs declarations to avoid delays.
What is your return policy?
Returns are accepted within 30 days for defective products.
Partial returns (e.g., one item in a multi-item order) are allowed.
Refunds are processed within 5 business days after receiving returned items.
Do your power supplies support global voltage (100–240V)?
Yes, our products are designed for global compatibility, supporting 100–240V input voltage.
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