- What certifications are required for laptop power supplies sold internationally?
Laptop power supplies must comply with regional safety and electromagnetic standards. Key certifications include:
CE Certification (EU): Ensures compliance with European safety and EMC standards.
FCC Certification (USA): Validates electromagnetic compatibility for devices sold in the U.S..
UL 2743 Certification: A safety standard for portable power devices, covering electrical and thermal safety.
- How long does shipping take?
Shipping times vary by destination and logistics provider. We partner with reliable carriers to offer:
Express Shipping: 3–7 business days (air freight).
Standard Shipping: 10–20 business days (sea freight).
Delays may occur due to customs inspections or peak seasons.
- Who is responsible for customs duties or taxes?
Customers are typically responsible for import duties and taxes based on their country’s regulations. We provide accurate customs declarations to avoid delays. - What is your return policy?
Returns are accepted within 30 days for defective products.
Partial returns (e.g., one item in a multi-item order) are allowed.
Refunds are processed within 5 business days after receiving returned items.
- Are payments secure?
We use encrypted payment gateways (e.g., PayPal, Stripe) and comply with international security standards to protect your data. - Do your power supplies support global voltage (100–240V)?
Yes, our products are designed for global compatibility, supporting 100–240V input voltage. - How to handle customs clearance delays?
We ensure accurate documentation (invoices, packing lists) and work with logistics partners to resolve issues promptly. Sensitive products (e.g., electronics) may require additional checks. - Can I track my order?
Yes, a tracking number will be provided via email once your order ships. Use our logistics partner’s platform for real-time updates. - Do you offer warranties?
All products include a 12-month warranty covering manufacturing defects. Contact [email protected] for claims. - Are bulk orders discounted?
Yes! Contact [email protected] for bulk pricing and customized logistics solutions.