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Account Privacy
Your account privacy is our top priority. We are committed to safeguarding your personal information and ensuring that your data remains secure and confidential. We protect your account details, transaction history, and communication from unauthorized access.
Customer Service
Our customer service team is dedicated to providing you with prompt, friendly, and effective support. Whether you have a question, need troubleshooting, or want to share feedback, we’re here to help—24/7.
Frequently Asked Questions
Our FAQ section is designed to address your most common concerns about laptop power supplies, international shipping, and order management. Whether you’re a retailer, distributor, or end-user, this resource provides quick answers to streamline your experience.
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Laptop power supplies must comply with regional safety and electromagnetic standards. Key certifications include:
CE Certification (EU): Ensures compliance with European safety and EMC standards.
FCC Certification (USA): Validates electromagnetic compatibility for devices sold in the U.S..
UL 2743 Certification: A safety standard for portable power devices, covering electrical and thermal safety.
Shipping times vary by destination and logistics provider. We partner with reliable carriers to offer:
Express Shipping: 3–7 business days (air freight).
Standard Shipping: 10–20 business days (sea freight).
Delays may occur due to customs inspections or peak seasons.
Customers are typically responsible for import duties and taxes based on their country’s regulations. We provide accurate customs declarations to avoid delays.
Returns are accepted within 30 days for defective products.
Partial returns (e.g., one item in a multi-item order) are allowed.
Refunds are processed within 5 business days after receiving returned items.
Yes, our products are designed for global compatibility, supporting 100–240V input voltage.