**Shipping Policy**
**Last Updated: [2025/4/3]
Thanks for shopping with deskpowerpro.com. To keep track of your order, contact [email protected] so we can provide you the order’s tracking number.
**1. Order Processing Time**
– **Definition**: Time between order placement and handover to the carrier.
– **Processing Time**: Orders are processed and shipped within **1 business day** after payment confirmation.
– **Exceptions**:
– Orders placed on weekends (Saturday/Sunday) or UK holidays are processed the next business day.
– Delays due to high demand or customs documentation will be notified via email.
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**2. Shipping Cost & Methods**
– **UK-Wide Free Shipping**:
– All orders to **mainland UK** (England, Scotland, Wales, Northern Ireland) are shipped **free of charge**.
– Excludes remote areas (e.g., Isle of Man, Channel Islands).
– **International Shipping**:
– **Free Standard Shipping** globally via carriers:
Hermes, Royal Mail, DHL eCommerce, Yunexpress, EMS, La Poste, UPS Ground, USPS FCM, or USPS Airmail.
– Carrier selected based on fastest delivery to your address.
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**3. Estimated Delivery Time (Business Days)**
| **Region** | **Standard Shipping** | **Notes** |
|———————-|———————–|—————————-|
| **UK Mainland** | 2–5 business days | Free, tracked via Hermes/Royal Mail. |
| **EU** | 5–10 business days | May vary by customs clearance. |
| **USA/Canada** | 7–14 business days | USPS/UPS Ground. |
| **Asia/Australia** | 10–20 business days | EMS/Yunexpress. |
**Note**: Delivery times start **after processing** and exclude weekends/holidays.
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**4. Tracking**
– A **tracking number** is emailed once shipped (active within 24 hours).
– Tracking updates may take **48–72 hours** to appear.
– Contact **[email protected]** if tracking fails to update.
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**5. Customs Duties & Taxes**
– **UK Orders**: No additional fees (VAT included in product prices).
– **International Orders**:
– **DeskPowerPro Covers All Fees**: Customs duties, taxes, and import fees are **fully paid by us**.
– **Calculation Example**:
– EU: VAT (20–27%) + Duty (0–4% for electronics).
– USA: Typically 0–3.9% duty (varies by state).
– **No Hidden Costs**: You pay only the product price.
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**6. Key Policies**
– **Address Changes**: Email us within **24 hours post-payment** to modify delivery address.
– **Order Cancellations**:
– Cancel before shipment for a full refund.
– No cancellations once shipped.
– **Lost/Damaged Packages**:
– Report within **7 days** of delivery.
– Provide photos for replacements or refunds (we cover reshipping costs).
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**7. Delivery Delays**
– Contact **[email protected]** for urgent delays.
– We coordinate with carriers to resolve issues promptly.